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Technical Account Manager
The Yield Analytics Technical Account Manager is responsible for the technical success of our enterprise publishers. We use our technology to solve difficult business challenges to enable success for our clients. This entails deeply understanding our client’s business, technical troubleshooting, architecting technical solutions, project managing implementations, and consulting customers on our world-class enterprise software.
About the team:
Global Services is a diverse group of problem solvers with boundless technical curiosity. Together, we build trusted client partnerships that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on the Xandr platform, obsesses about making them massively successful, and strategizes to help them achieve their goals. Forecasting and analytics can significantly inform our clients’ businesses, and we bring it to life for them.
About the job:
·Become a product and domain expert, and share that expertise with customers
·Work closely with our commercial partners to ensure client success and retention
·Analyze campaign and publisher performance and offer recommendations for improvements
·Deeply understand the customers’ business to help them understand how to best leverage the possibilities offered by the Xandr platform
·Tenaciously troubleshoot product issues and provide feedback to product managers
·Help build our Services practice, including developing best practices, customer facing assets, and internal resources
About your skills and experience:
·2 - 5 years of experience in a client-facing professional services consulting role, gathering requirements, managing project delivery and driving client success
·A quantitatively-oriented bachelor’s degree
·Excellent troubleshooting, analytical, problem-solving and collaboration abilities
·Versatile, with excellent organizational, communication and presentation skills; process-oriented, yet entrepreneurial
·Experience with Internet technologies, web application development, web services and APIs
·Familiarity with digital publishers, direct-sold inventory management, and ad operations
More about you:
·You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
·You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
·You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
·You believe in not only serving customers, but also empowering them by providing knowledge and tools
Xandr is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours! Our inclusivity in action:
·Partnering with Path Forward to offerreenter the workforce
·Sharing feedback openly through roundtable discussions on how to make progress on our* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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