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Overview

Bio-Rad is seeking a Field Service Engineering Specialist focusing on IHD products (additional CID/BPX2200 product knowledge is a plus).

This individual will provide second level field support when local FSEs are unable to resolve technical issues, as well as proactive support in addressing chronic or problematic issues. Provides technical feedback to Product Support to advance understanding and improve knowledge base.

Responsibilities

  • Serve as Subject Matter Expert to other Field Service Engineers and Customers; provides first line technical back up or consultative support to other Field Service Engineers in critical customer situations where other support has failed to isolate the problem.
  • Provide on-the-job training to Field Service Engineers to help improve their technique, process and efficiency.
  • Recommend and develop methods to increase the effectiveness and efficiency of the service organization.
  • Recommend product improvements regarding maintenance procedures, test equipment, and computer hardware needed to support national customer base.
  • Troubleshoot, test, and repair new and existing equipment/instruments.
  • Perform Instrument Performance Improvement Plans (IPIPs) on existing equipment/instruments.
  • Respond to customer questions via telephone and provide technical on-site support as needed.
  • Install new equipment/instruments, as needed.
  • Complete trip reports after each intervention.
  • Performs other tasks and duties as assigned.
  • Qualifications

  • Bachelors Degree or equivalent in education and experience.
  • 5+ years of Bio-Rad product experience and/or significant transferable electro-mechanical/electronics experience with direct industry related field service experience.
  • Advanced customer relation and communication skills, both written and oral.
  • Advanced time management and organizational skills.
  • Advanced troubleshooting and problem solving skills, as well as, extensive product knowledge and ability to learn/become proficient quickly on new products/equipment.
  • Knowledge of on-site safety protocol.
  • About Bio-Rad:

    Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.

    Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.

    EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

    Agency Non-Solicitation:

    Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.


    Associated topics: automotive, breakdown, equipment, field service technician, machine repair, maintenance, maintenance mechanic, malfunction, millwright, repair

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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