Sr. Specialist Application Support Analyst - New York

  • New York, NY

Employment Type

: Full-Time


: Miscellaneous


BNY Mellon is hiring for a proven Production Services Analyst inthe Regulatory Production Services space. We are build out its capabilities in New York as partof a wider build out of the Markets Production Service team. The role willcover incident management and reporting, running production incident calls, productionaccess and control management, change management, disaster recovery and theday-to-day start of business readiness. The successful candidate will work willwork closely with business lines to ensure systems are ready for business,handle any issues and maximize availability.

  • Ensure seamlessand continual 24x6 global support for Markets applications
  • Partner withapplication development and infrastructure to execute Markets technology?sfuture state vision
  • Ensure systemsdelivered to production environments meet enterprise quality requirements
  • Ensure theappropriate level of control and management is applied to the Marketsproduction environment.
  • Focus onmaturing the support functions and improving resilience of internal andexternal applications used by business line.
  • Seekopportunities to increase the quality of technology service delivered to thebusiness
  • Pro-activelyprepare for planned maintenance over weekends, DR exercise and all majorroll-outs
  • Ensure loggingof support incidents, hold Problem Review Meetings (PRMs) and track actionitems to closure
  • Identify andimplement minimum standards for critical support functions (e.g. runbooks,monitoring, onsite/call-out support).
  • Establishrecovery scenarios and run recovery tests with critical support teams (e.g.recover corrupted database, re-run a batch or file extract)
  • Carry out finalstage testing and vendor version upgrades

  • Sr. Specialist Appl Support Analyst-> > Maintains and supports moderately complex applications and their operating environments. Provides technical and/or business guidance to the SCM team as well as other groups. Ensures projects are meeting plans and objectives. Analyzes system requirements. Reviews and evaluates project plans and objectives to ensure they meet system needs. Monitors changes to applications and their operating environment. Analyzes any issues of high complexity. Provides application support input with regard to SCM activities. Interacts directly with clients regarding project activities. Applies effective project management methodologies and control techniques. Recommends technical solutions on application problems. Reviews and develops updates of contingency documentation and processes. Contributes to the achievement of area objectives.?


    Preferred/Desired attributes:
  • Prior experiencein, implementing and supporting large-scale production systems
  • Knowledge ofRegulatory frameworks and requirements
  • Understanding ofFixed Income and FX Products and Trading Services
  • Knowledge ofMiddle and back office services for derivatives including clearing,confirmation, settlement, accounting, cash projections and trade execution withbroker/dealers.
  • Understanding ofGovernance (ITIL practices/ processes)
  • A solid understandingof Operational Risk
  • Role involvesregular escalation and coordination activities over evenings and weekends
  • Must haveexcellent interpersonal skills, be flexible, enthusiastic
  • Must possessexcellent written and oral skills
  • Must be detailoriented
  • Ability to problemsolve
  • A combination ofthe following technical skills is desirable:
  • Exposure to Regulatory frameworks (Mifiid, Dodd Frank)
  • Strong technical skills on UNIX/Linux and Windows
  • Implement monitoring solutions App Dynamics Dynatracedesirable
  • Good SQL skills
  • Basic Java development
  • Basic Python
  • UNIX/Linux scripting
  • Messaging queues protocols (MQ FIX)
  • Experience of using Confluence Jira
  • What we can offer you:
  • Challenging, funand supportive environment
  • Opportunity toshape the Production Services organisation and procedures
  • Involvement in aMarkets business with ambitious growth plans
  • Training on thebroad businesses that are in Markets
  • Highlycompetitive benefits package including pension and private medical cover
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is beneficial, 8-10 years of diverse experience in multiple areas of information technology required, experience in the securities or financial services industry is a plus.

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