Senior Business Process Improvement Manager(Lean or six Sigma/ Healthcare)

Employment Type

: Full-Time


: Non-Executive Management

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Position Purpose:

Identify, develop, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies
Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas
Monitor process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objective are met and return on investment is realized
Consult with senior leadership and provide analysis and advice on a variety of performance and process related topics
Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities
Negotiate with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and project status
Identify, communicate, and correct gaps in process performance and provide guidance to address these gaps
Evaluate completed process improvement projects to identify and implement best practices and lessons learned
Responsibilities -
  • -Provides leadership for business process improvement (BPI) projects defining intent of programs and overseeing development deliverables to ensure project goals are met. In concert with project sponsors to assess and identifies problems and opportunities, assemble improvement team, identifies appropriate resources, and develops schedule to ensure timely completion of improvement project.
  • -Establishes working relationships and manages communications with project sponsors, project oversight group, process owners and other key stakeholders
  • -Contributes to the development and implementation of performance improvement projects, including design work with keen attention to change management.
  • -Engages process owners, front line staff, and operational leaders in events and activities like rapid process improvement workshops.
  • -Supports the development of Performance Improvement Office infrastructure, including lean \"Best Practices,\" tools & methods for lean education and promotion of lean thinking throughout the organization.
  • -Coaches process owners to track and report results from improvement efforts. May collect and analyze data, maintain results, and assist in preparing reports to support decision-making and continuous improvement. Is able to translate data into meaningful information, make conclusions, and shape work at the department level. -
    Peferred Skills
    • -Self-starter who readily takes responsibility and initiative to do meaningful work
    • -Highly respected team player/learner who fosters collaboration
    • -Strong communication skills (written, verbal, and listening) with ability to work cross-functionally, especially in situations requiring instructing, persuading, negotiating, resolving conflict, consulting and advising.
    • -Skilled in teaching improvement concepts and principles to diverse audiences from senior executives to administrative staff.
    • -Excellent project management skills including developing project charter, producing deliverables, and adhering to project schedule and budget
    • - - -Highlight proficient in all applications of Microsoft Suite, with emphasis on Excel, PowerPoint, VisioIdentify, facilitate and lead enterprise wide process improvement activities utilizing LEAN/Six Sigma methodologies to design and improve processes that support business infrastructure and performance.

      Bachelor's degree in related field or equivalent experience. MBA or MHA preferred. 6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry. Previous working knowledge of process mapping and design, statistical applications and project management software.

      Licenses/Certifications: LEAN/Six Sigma Black Belt or Master Black Belt certification preferred. PMP preferred -

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