Mgr 2, Cust Service Center (Pharr)

Comcast in Pharr, TX

  • Industry: Customer Service/Call Center - Call Center/Customer Service Manager
  • Type: Full Time
position filled
DirectEmployers Association is a nonprofit HR consortium of leading global employers formed to improve labor market efficiency through the sharing of best practices, research and the development of technology. In accordance with its Corporate By-Laws, the business and affairs of the Association are managed by a Board of Directors consisting of member company representatives. Daily operations are managed by an Executive Director and operations staff at the direction of the President and Board of Directors. Officers are elected and goals and objectives are determined by member employers at DirectEmployers Associations annual meeting scheduled in the fourth quarter of each year.

Job Description

Business Unit:

Job Summary:

Responsible for the sales, customer experience, operational execution,

financial performance and employee satisfaction at a group of Comcast

Customer Service Centers in a designated market area, including;

establishing goals and motivating CSC Managers to achieve sales

objectives, monitoring and ensuring that CSC locations are staffed and

reps trained to deliver a great customer experience, and maintaining

tight operational and financial controls while driving a high-level of

employee engagement and satisfaction.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how
  • you do your job

  • Own the customer experience - think and act in ways that put our
  • customers first, give them seamless digital options at every touchpoint,

    and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our
  • game-changing technology, products and services, especially our digital

    tools and experiences

  • Win as a team - make big things happen by working together and being
  • open to new ideas

  • Be an active part of the Net Promoter System - a way of working that
  • brings more employee and customer feedback into the company - by joining

    huddles, making call backs and helping us elevate opportunities to do

    better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

  • communities

    Core Responsibilities:

  • Ensures competence and continuity of qualified management and
  • frontline staff through optimum selection, training and development,

    appraisal, and motivation.

  • Works closely with CSC Managers to ensure effective customer service
  • center staffing levels through efficient scheduling and adjustment to

    meet peak service demands.

  • Manages customer service based training and standards certification.
  • Works with team to ensure excellence in customer service with every

    customer contact. Manages the performance and development of leadership

    staff.

  • Contributes to functional strategy development. Partners cross-
  • functionally with other departments to ensure that operational plans are

    aligned with overall business objectives.

  • Ensure that each CSC facility is maintained and secured consistent
  • with brand standards and operating guidelines, including coordination of

    new CSC openings.

  • Reviews, analyzes and audits customer and financial reports including
  • sales, inventory, cash, productivity, payroll, and VOC to achieve or

    exceed budgeted performance.

  • Develop and implement regional sales incentives to meet and exceed RGU
  • growth objectives. Manage compensation plan programs and implement

    changes to improve employee motivation and sales performance while

    controlling overall cost per sale.

  • Motivates CSC representatives to achieve sales and compliance results;
  • conducts routine office visits and audits.

  • Follows and administers cash handling policies and procedures.

  • Consistent exercise of independent judgment and discretion in matters

  • of significance.

  • Regular, consistent and punctual attendance. Must be able to work
  • nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.
  • Job Specification:

  • Bachelors Degree or Equivalent
  • -

    -

  • Generally requires 8-11 years related experience
  • Comcast is an EOE/Veterans/Disabled/LGBT employer

    Online:


    Associated topics: call center, client, customer, customer care, customer order, customer service representative, help desk, representative, support specialist, telephone

    You may be interested in these similar jobs!
    Physical Therapist
    Comtrix Solutions, Inc in Mercedes, TX

    The Physical Therapist evaluates residents, develops effective treatment plans , and obtains approval for service from the referring physician . Trea…

    Read More
    *Rn- nursing pool resource center (Pharr)
    CHRISTUS Health in Pharr, TX

    DescriptionThe Nursing Resource Center (NRC) is the CHRISTUS Good Shepherd Medical system-wide internal nursing float pool (Longview, Marshall, Kilgo…

    Read More
    Permanent Cardiology Physician in Texas (Weslaco)
    All Star Recruiting in Weslaco, TX

    Cardiology physician job in Texas : Interventional Cardiology position an hour from Shreveport Louisiana Job ID #52419 Job Details Employed opportuni…

    Read More
    Permanent Gastroenterology Physician in Texas (Edinburg)
    Jackson Physician Search in Edinburg, TX

    Gastroenterology physician job in Texas : Gastroenterology Opening with Citizens Medical Center in Victoria, TX Hospital Employed Gastroenterology po…

    Read More
    Permanent Hematology-Oncology Physician in Texas (Edinburg)
    VISTA Staffing Solutions in Edinburg, TX

    Hematology-Oncology physician job in Texas : VISTA's Permanent Placement Division is recruiting an Oncologist for a 500-bed medical center located th…

    Read More
    Permanent ObGyn Physician in Texas (Pharr)
    International Medical Placement, Ltd (IMP) in Pharr, TX

    ObGyn physician job in Texas : Medical Center is searching for two BC/BE OB/GYN physicians to join an existing group Robotic Gynecological Surgery wi…

    Read More
    NP/FNP Locum- Locums/Travel (Pharr)
    All Star Recruiting in Pharr, TX

    Family Practice/Primary Care opening in , Texas. This and other nurse practitioner jobs brought to you by NursingJobCafe.comAll Star Recruiting is se…

    Read More
    Hospitalist Locums- Nurse Practitioner- Eagle Pass TX- Locums/Travel (Weslaco)
    Continuum Medical Staffing in Weslaco, TX

    Hospitalist opening in , Texas. This and other nurse practitioner jobs brought to you by NursingJobCafe.comClient is seeking ANCC Nurse Practitioner …

    Read More
    Permanent Cardiothoracic Surgery Physician in Texas (Mcallen)
    Archway Physician Recruitment in Mcallen, TX

    Cardiothoracic Surgery physician job in Texas : Cardiothoracic Surgeon needed in Abilene, TX Abilene TX - Service area of 350,000 people 2 hours to F…

    Read More
    Customer Service Representative Agent Earn Side Income - Join Focus Group Panelist ($750/week) (Pharr)
    Apex Focus Group in Pharr, TX

    Seeking motivated individuals to participate in National Focus Groups and Clinical Trial studies. Earn up to $750/week in your spare time. Must regis…

    Read More
    Material Handler (Mission)
    GTT Communications in Mission, TX

    Position Summary: The inventory and warehouse associate will be an integral part of GTTs supply chain organization assisting with warehouse and l…

    Read More