Responsible for the sales, customer experience, operational execution,
financial performance and employee satisfaction at a group of Comcast
Customer Service Centers in a designated market area, including;
establishing goals and motivating CSC Managers to achieve sales
objectives, monitoring and ensuring that CSC locations are staffed and
reps trained to deliver a great customer experience, and maintaining
tight operational and financial controls while driving a high-level of
employee engagement and satisfaction.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company - by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
frontline staff through optimum selection, training and development,
appraisal, and motivation.
center staffing levels through efficient scheduling and adjustment to
meet peak service demands.
Works with team to ensure excellence in customer service with every
customer contact. Manages the performance and development of leadership
functionally with other departments to ensure that operational plans are
aligned with overall business objectives.
with brand standards and operating guidelines, including coordination of
new CSC openings.
sales, inventory, cash, productivity, payroll, and VOC to achieve or
exceed budgeted performance.
growth objectives. Manage compensation plan programs and implement
changes to improve employee motivation and sales performance while
controlling overall cost per sale.
conducts routine office visits and audits.
Follows and administers cash handling policies and procedures.
Consistent exercise of independent judgment and discretion in matters
nights and weekends, variable schedule(s) and overtime as necessary.
Comcast is an EOE/Veterans/Disabled/LGBT employer
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