Systems Administrator / Help Desk SupportCountry Bank is seeking a detail oriented, customer service minded individual to join our Information Technology Team as a Systems Administrator / Help Desk Support with 3-5 years of experience to provide support of the organizations Windows-based desktop hardware and software environment as well as support for the server and network infrastructure.Level 1 and 2 support of the Banks desktop hardware/software environment, printers, other infrastructure components and business applications. This includes installations, moves, adds, changes, remote user support and technical problem resolution.Desktop-related projects, such as software standardization, image creation, anti-virus management, 3rd party software updates and patching.Maintain desktop inventory and develop a replacement schedule based on established refresh cycle.Stay abreast of emerging technologies and provide recommendations pertaining to the continual evolution of the organizations technology infrastructure.RequirementsAt least two years of college or technical training in computer science or information technologies. Certification in network systems administration or the intent to become certified is desirable.At least three years' experience in troubleshooting Windows PC's, MS Office, and peripherals in a multi-location environment preferred.At least three years' experience with Active Directory, Group Policy, DNS.Experience with networking, server virtualization, and general systems.Experience with MS Exchange, MS SQL, VMWare ESXi, Citrix, a plus.Effective interpersonal and communication (written and verbal) skills.Flexible work schedule in order to provide support and complete assigned projects (e.g., upgrades, installations) during non-business hours.Effective project management skills and the ability to proactively problem solve.Ability to pay attention to detail and handle a high volume of work with multiple interruptions.Capacity to learn quickly and comprehend highly technical detailed information.Ability to handle sensitive information in a highly confidential manner.Professional demeanor and interaction with all customers (internal and external).Ability to work in a team-oriented environment as well as independently.Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution.Develop and update documentation for supported systems.25% travel required to local branch offices.COUNTRY BANK IS AN EQUAL OPPORTUNITY EMPLOYER - M/F/Veteran/Disability/Sexual Orientation/Gender IdentityCountry Bank is an FDIC-insured, full service commercial bank devoted to building relationships with our customers. We have a revolutionary attitude for a modern bank. We actually encourage our customers to call us or stop by any of our branch locations. Country Bank employs a highly trained technical and professional staff, but we still believe the best relationships are built with those old-fashioned, low-tech tools such as a personal conversation or a handshake.Country Bank is a regional leader in the commercial real estate lending business. We serve the New York City metro area, New York State, New Jersey and Connecticut. The Country Bank lending team has years of experience working in this commercial lending environment and understands the needs of our borrowers.Country Bank is profitable, over $729 million strong in assets and over $60 million in capital. Our physical branches serve communities in the New York Metropolitan area and Westchester County.www.countrybankny.com Associated topics: client, front desk, information technology, network, patient, support analyst, systems administrator, technical, technical support, technician
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