Customer Success Manager (Bronx)

We're growing rapidly, and seeking a passionate professional to join our Solutions team in New York as a Customer Success Manager.

Requirements

• 4+ years experience in Customer Success, Consulting, Account Management or similar
• Familiarity with managing complex Enterprise clients
• Formal or informal project management expertise
• Background in SaaS deployments
• Bonus: Experience working in or selling to Contact Centers

About Glia

Our award-winning technology powers conversations with customers for some of the world s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The Role

Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations and ongoing optimization. If you're looking to create value for large organizations through elegant tech solutions, this role is for you.

What you'll do

• Provide strategic direction to clients on how to best drive value with our platform
• Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
• Demonstrate thought leadership and collaborate across numerous internal teams
• Establish relationships at all seniority levels throughout the organization
• Provide product and strategic insights based on your experience with clients
• Develop and execute comprehensive training initiatives

Our Culture

Does this sound like you? If so, you re probably one of us.

• You re a pro, but love a good laugh
• You re independent, but love to collaborate
• You have a heart for coaching and mentoring
• You re insatiably curious
• You thrive in fast-paced environments
• You don t mind a good debate to find the best ideas
• You love to take the lead and focus on results

Benefits

• Exciting, dynamic and rapid growth environment
• Collaborative culture with autonomy and purpose
• Incredible mentors & investors that are an active part of the company
• Team events including nights out and team travel
• Free gym membership (you have to commit to going 3x per week!)
• Diversity: 18 languages and 7 countries represented
• Competitive base salary & benefits
• Participation in employee option pool

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