Lead Retail Sales Associate A Refresh & Co. Grover Cleveland [4NJRAC55]


: $27,110.00 - $41,120.00 /year *

Employment Type

: Full-Time


: Retail

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The Lead Retail Associate is responsible for assisting other sales associates to maximize sales and customer

service through coaching, counseling and mentoring; providing excellent service to all customers through direct

salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner,

minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s)

and offering selection guidance to customers; performs all other responsibilities as directed by the business or

as assigned by management. This is a non-exempt position and typically reports to the Store Manager /

Assistant Store Manager.

Essential Functions:

Performs all functions relating to the handling of merchandise or cash in accordance with corporate


Administers all point of sale opening and closing procedures in accordance with corporate policy

Resolves all customer complaints in a manner consistent with company policy, and with customer

satisfaction in mind

Ensures that all customers receive receipts on all purchases

Operates cash register and receives payment from customer in cash or credit card, accurately counts

and provides change to customers as required

Communicates all merchandise needs or issues to appropriate supervisors

Contributes to the overall display and presentation efforts within the store environment, including

stocking/replenishing merchandise, following visual merchandising guidelines, and general store

housekeeping duties

Participates in physical inventory counts as required


Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires a High School diploma or general education development (GED) diploma

Requires a minimum of 6 months cash handling and customer service experience

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy

documents, as well as converse comfortably with customers

Ability to lift and/or move up to 40 pounds

Requires the ability to bend, twist, and stand to perform normal job functions

Experience in retail merchandise sales preferred

Team leader experience preferred
Associated topics: courtesy, customer, customer service, customer service associate, retail associate, retail cashier, retail sales, sales associate, sales consultant, seller * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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