Bilingual Customer Service Representative (Spanish)

ICONMA in Brea, CA

  • Type: Full Time
position filled
Location : Brea, CA
 Type : 12 Month Contract
Benefits: Medical, Dental, Vision, Life Insurance and 401k
Shift: 40 hours a week, must have availability Monday - Sunday between the hours of 6am and 8pm to work any shift

Description:
First point of contact for our customers so we need to make sure their experience is a good one through phone interaction. Need to understand our products and how to perform transactions, own customer concern to solve problems, investigate issues, and work with other departments to fulfill requests. Basically, create and maintain the relationships that keep our customers loyal and happy.
Team environment with a shared commitment not only to our customer but to each other. Fast paced with high call volume environment.
Bilingual Spanish Speak and Read
Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
Confident with frequent change and working in a fast-paced environment (back-to-back calls)

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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