Sales - Michael's Flooring Outlet (High Ridge)

Compensation

: $53,845.00 - $157,150.00 /year *

Employment Type

: Full-Time

Industry

: Sales



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Customer Service Manager
Our Proud Heritage
Michaels Flooring Outlets has long been regarded as the premier flooring stores in St Louis, St Charles Countys and throughout Midwest. A locally owned and operated, First generation business for over 22 years, we are known for our superior customer service and our professional staff. Because we belong to the largest floor covering cooperative in the world our company offers the very best flooring products, in several high volume showrooms, with only the most qualified installers.

We believe in creating a family friendly work environment one where each person is an integral member of the team, yet responsible for his or her own results and earning potential. We are proud of our heritage and would like to find an individual who will excel and prosper in a fast-paced retail environment becoming a valued member of our team.
Are you the Ideal Candidate?
If you are a self-motivated, detail oriented individual we will provide the tools and training you need to achieve outstanding success. If youre the type of person who desires compensation based on results, your financial security is assured by being assertive, creative, and satisfying our customers needs while demonstrating financial responsibility.
About the Position
This position is the front-line contact for everyone in the store: both customers and employees. You would be stepping into a fast-paced position where follow-up is critical, where your computer skills will be put to the test, and yet where you also must demonstrate empathy and compassion for your customers and your employees while being open and receptive to feedback.
This position requires someone who is a self-starter and extremely well organized, and thrives in a fast-paced environment.
While not an all-inclusive list, the following are some of the duties and expectations of the position:
  • Support entire staff (sales team, installation team, management team, and others) by following up on problems and issues by making customer calls
  • Demonstrate strong, adaptive computer skills especially in Microsoft Word, Microsoft Excel, and Microsoft Access (you will be asked to show proficiency with any or all of these programs ahead of or at any in-person interview)
  • Forwarding customer information requests (and then following up on them) to the appropriate member of the store team
  • Generates and directs order processing that impacts the customers needs
  • Surveys customers on a periodic basis to measures satisfaction
We offer the following opportunities and benefits:
  • Paid PTO
  • Employee discounts
  • Retirement Account
  • Health Insurance Benefits
Retail experience and/or flooring experience are helpful, but we will train the right candidate.
How to Apply:
Please provide the following:
  • An up-to-date resume and brief cover letter outlining your experience for the position
  • Salary history and/or requirements



    Associated topics: finance, financial advisor, financial planner, financial service, merchant service, merchant service solution, personal banker, risk management, securities, stock broker * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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