• MRINetwork
  • $102,465.00 -199,650.00/year*
  • Bergenfield , NJ
  • Executive Management
  • Full-Time
  • 30 W Clinton Ave


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Our client has retained The Carlisle Group to conduct a search for a Chief Operating Officer headquartered in NJ, and with regional offices in PA, MI and MN, is a technology-driven, clinically-based medical claims management provider specializing in managed care, utilization review and bill review services primarily for the auto insurance and workers' compensation industries.

Insurance Chief Operating Officer
Hamilton, New Jersey, United States, 08501
Posted on 01/17/2019 by The Carlisle Group
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Position Details
Type:
Permanent
Industry:
Financial / Insurance
Function:
Operations Management
Job Level:
C-Level Management (President, CEO, CFO, etc)
Education:
Bachelor's Degree
Reference ID:
BJS-COONJ
Chief Operating Officer
Our client has retained The Carlisle Group to conduct a search for a Chief Operating Officer headquartered in NJ, and with regional offices in PA, MI and MN, is a technology-driven, clinically-based medical claims management provider specializing in managed care, utilization review and bill review services primarily for the auto insurance and workers' compensation industries.
KEY RESPONSIBILITIES
The Chief Operating Officer will oversee the organization's ongoing operations and be responsible for the efficiency and effectiveness of the Company's client services and business support workflows. The COO role is a key member of the senior management team, reporting to the President and Board of Directors. This position will have corporate oversight over the entirety of the Company's business operations (excluding Sales, Technology, Finance and Accounting and Billing), requiring an experienced and efficient leader. Excellent people skills, business acumen and exemplary work ethic will provide a firm foundation for success. The goal of the COO position is to drive a performance based culture, optimize key processes, develop and maintain operating metrics and drive extensive and sustainable profitable service lines. While the COO will not have direct responsibility of the sales team they will be responsible for driving strategy and direction for growth within the existing customer base
and new revenue opportunities.
Specific responsibilities include
* Oversee strategic operations management within the Business Unit levels with ultimate accountability for the effectiveness of these teams, including responsibility for financial results.
* Identify, install and manage by key process metrics and performance management systems - implement scorecards for managing productivity, profitability, and efficiency initiatives.
* Monitor return on investments for organic growth initiatives and integrate learning into future initiatives.
* Ensure that all internal controls are applied by examining the Company's Internal Audit Compliance Reports, following up on any recommendations as well as developing your own observations to improve processes and procedures, if applicable.
* Set and assign operational goals for all departments on a periodic basis that are consistent with the overall company budgets and long-term goals.
* Assist CFO and Business Unit Managers in the development and implementation of staffing metrics.
* Develop and implement flexible staffing structures that can accommodate the ups and downs in business volume.
* Establish lead-time requirements for employee training to mitigate capacity issues. Provide regular reports to the President on operational efficiency and profitability by Business Unit.
* Identify duplicative operating activities in business units to optimize economies of scale and scope.
* Evaluate and optimize workflow and process improvements to enhance client service capacity and quality and cost efficiency.
* Exhibit appropriate expense oversight to ensure that the business achieves exceptional profitability levels.
* Maximize operational efficiency and client services through the design and development of replicable, technology-based processes and solutions and labor force management. Drive EBITDA and Contribution Margins through efficiencies and effective operational initiatives.
* Work alongside IT leadership to develop processes to efficiently utilize IT resources
* Identify strategies and tactics to leverage company's core competencies to enhance the value proposition to clients while identifying areas for service delivery improvements, and process improvements to enhance the customer experience and drive more efficient and cost effective operations. Support the company client-centric focus to assure client loyalty and satisfaction exceeds industry standards. Participate in expansion activities (investments, acquisitions, organic growth, etc.).
* Assist sales in identifying and closing new, high-growth opportunities and accelerate penetration into existing markets.
* Collaborate with Senior Leadership within company to drive product development, business development and marketing efforts, as well as enhance the overall customer experience.
Leadership/Management responsibilities
* Establish practices that promote and evolve the company culture and vision. Establish a culture of ongoing, candid feedback and implement and manage performance-based management practices.
* Enhance communication across all functional areas to ensure that the organizational goals and expectations are understood and practiced by all (i.e. Lead a \"Customer Focused Culture\").
* Partner with HR to identify, recruit and hire industry-leading managers and supporting team members where needs are identified in the organization to achieve the Company's corporate goals and strategic objectives.
* Contribute to the design an organizational structure that maximizes efficiencies and provides opportunities for growth. Partner with HR to identify opportunities to grow company's internal talent to provide long-term career opportunities and plans to achieve upward mobility for high performers throughout the organization. As a part of the executive team, establish a vision that inspires passion and engagement in our team members.
* Collaborate with the President to implement the strategic plan while ensuring that the budget, staff and priorities are aligned with company's core mission.
* Mergers and Acquisition management, from Analysis to Integration.
TECHNICAL REQUIREMENTS
* A Bachelor's degree is required and a Master's degree (MBA) or equivalent is preferred.
* Five years proven experience as Chief Operating Officer/Director of Operations or relevant role in a services-oriented business (Experience with private equity and insurance services preferred but not required).
* Possess a proven track record of driving highly efficient business unit operations over the past 10-15 years, particularly, within company's existing business lines.
* Deep understanding of the auto and worker's compensation outsourced insurance services industry.
* Possess well-developed skills in business, financial management, operating strategies and tactics with strong financial acumen and comfort with financial statements.
* Understanding of business functions such as HR, IT, Finance, marketing etc. Demonstrable competency in strategic planning and business development.
* Proven ability to leverage data analysis and performance/operational metrics in order to drive effective labor force management.
* Working knowledge of IT/Business infrastructure and MS Office.
* Outstanding organizational and leadership abilities.
* Excellent interpersonal and public speaking skills.
* Aptitude in decision-making and problem-solving.
* Willing (but not required) to relocate or commute to NJ.
* Ensure MLX's business dealings are conducted in a way that makes stakeholders and employees proud and enhances the reputation of the business as a preferred partner and place to work.
* Respected leader who earns the trust of the team by engaging at any level required to facilitate progress and leads by example.
* Commitment to robust, scalable, efficient processes.
* Be able to build smooth internal relationships and participate in the further development and management of external relationships.
* Change agent who builds bridges between effective historical success and future strategic necessities in a manner that encourages support and success.
* Refined listening skills.
* Be able to stay on top of the constantly changing auto and worker's compensation insurance services marketplace as it relates to the company's products, services and customer applications in order to strategically position MLX ahead of the competition.
LEADERSHIP CHARACTERISTICS
* Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily.
* Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.
* Can quickly separate the mission-critical from the nice to dos and the trivial; quickly senses what's the next most useful thing to work on; focuses on the critical few tasks that really add value and puts aside or delays the rest.
* Is well organized, resourceful, and planful; effective and efficient at marshalling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles.
* Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.
* Is an effective process, work flow, and systems designer; is good at figuring out what to measure to track progress; sets up systems that can almost manage themselves; is a master at the effectiveness and efficiency of work systems; can quickly diagnose and fix a work flow problem; always looking for incremental process improvement.
Apply
You will be redirected to The Carlisle Group's Job Board
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Bachelor's Degree, * A Bachelor's degree is required and a Master's degree (MBA) or equivalent is preferred. * Five years proven experience as Chief Operating Officer/Director of Operations or relevant role in a services-oriented business (Experience with private equity and insurance services preferred but not required). * Possess a proven track record of driving highly efficient business unit operations over the past 10-15 years, particularly, within company's existing business lines. * Deep understanding of the auto and worker's compensation outsourced insurance services industry. * Possess well-developed skills in business, financial management, operating strategies and tactics with strong financial acumen and comfort with financial statements. * Understanding of business functions such as HR, IT, Finance, marketing etc. Demonstrable competency in strategic planning and business development. * Proven ability to leverage data analysis and performance/operational metrics in order to drive effective labor force management. * Working knowledge of IT/Business infrastructure and MS Office. * Outstanding organizational and leadership abilities. * Excellent interpersonal and public speaking skills. * Aptitude in decision-making and problem-solving. * Willing (but not required) to relocate or commute to NJ. * Ensure MLX's business dealings are conducted in a way that makes stakeholders and employees proud and enhances the reputation of the business as a preferred partner and place to work. * Respected leader who earns the trust of the team by engaging at any level required to facilitate progress and leads by example. * Commitment to robust, scalable, efficient processes. * Be able to build smooth internal relationships and participate in the further development and management of external relationships. * Change agent who builds bridges between effective historical success and future strategic necessities in a manner that encourages support and success. * Refined listening skills. * Be able to stay on top of the constantly changing auto and worker's compensation insurance services marketplace as it relates to the company's products, services and customer applications in order to strategically position MLX ahead of the competition. LEADERSHIP CHARACTERISTICS * Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general; learns new methods and technologies easily. * Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques. * Can quickly separate the mission-critical from the nice to dos and the trivial; quickly senses what's the next most useful thing to work on; focuses on the critical few tasks that really add value and puts aside or delays the rest. * Is well organized, resourceful, and planful; effective and efficient at marshalling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles. * Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future. * Is an effective process, work flow, and systems designer; is good at figuring out what to measure to track progress; sets up systems that can almost manage themselves; is a master at the effectiveness and efficiency of work systems; can quickly diagnose and fix a work flow problem; always looking for incremental process improvement.


Associated topics: administrative assistant, associate, front office, food, operational assistant, operational support, operations director, records management, staff, support

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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