First-line response for questions/issues (via email, phone,Bloomberg IM); ensuring all detail logged clearly in ticketing system (JIRA)for audit trail and metrics, ownership and proactive client updates through toresolution.
Log file investigation for trade/user actions.
Raising defects with development and product teams.
Perform daily health checks.
BAU application deployment to external customers.
Provide platform/middle office training where required (brokers,other team members, external clients)
Producing regular and ad hoc operational reports (i.e. client userlists, login reports)
Logging into UAT environment to increase own knowledge ofplatforms and reproduce issues from live environment.
Real-time surveillance of electronic trading activity.
Collaborating with Asia and London eOperations teams, for sharedservices.
Document and update internal procedures/client contacts on centralrepository (confluence).
Collaborate with various stakeholders on:
Existing business functionalchanges
New product launches.
Regulatory and external clientdriven change.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.