Relocation Role Client Service Executive Cloppenburg, Germany - NGC Logistics Ltd (Bronx)

Employment Type

: Full-Time


: Miscellaneous

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We are looking to recruit a Client Service Executive (Dispatch Supervisor) to join our Hamburg (Germany) depot. Reporting directly to the Regional Client Service Manager, the successful candidate will manage the day to day operation of the depot.

You will maintain good customer, staff, contractor and public relations in respect of all operations provided and to maintain a close working relationship with colleagues to ensure that operations fully meet the Companys contractual obligations, revenue and profit targets. This job description is designed to give you, as an CSE (Dispatch Supervisor) within NGC, greater freedom and accountability and ultimately to be responsible for your own personal development.

The role requires language skills and must have excellent verbal and written communication competences in German and English.

Main responsibilities / functions of the role

? Meet all agreed performance and business targets through the management of resources within your area of responsibility.

? Delight our client by being the best provider of services within your site.

? Continually develop and maintain positive working relationships with customer contacts, at all levels, by communicating clearly, demonstrating value and ensuring that NGC are the DSP of choice to enable business growth.

? Encourage drivers to deliver high levels of performance daily. Proactively monitor and evaluate actual service performance against agreed targets, setting action plans to continually improve performance.

? Ensure that performance information is processed, recorded accurately and forwarded to the appropriate recipients within specified timescales.

? Ensure that the activities comply with Company policies, procedures and agreements ensuring these are in accordance with statutory regulations and legislation.

? Actively promote NGC Leadership Behaviours.

? Respect the confidential nature of information which may be made available to you for you to carry out your duties.

Responsibilities and duties may also change considering future business needs and personal development.

Behavioural competencies

? Brilliant communicator with strong people skills.

? Hard worker and leads by example.

? Strong leader addressing poor performance quickly to correct any defects whilst continually growing teams competencies through effective coaching.

? Strongly customer focused, identifying and adapting with changes within their business.

? Team player and resolve conflicts effectively.

? Innovator (Creative and Resourceful).

? Believes in own capabilities and is comfortable making decisions in a fast-paced, evolving environment, backing ones own judgement when required.

? Optimistic, ambitious with a can-do attitude which cultivates positive attitude to change.

? Foresee any potential problems and is balanced problem solver.

? Able to prioritise and proficiently manage time within a dynamic workflow.

? Adjust management styles/initiative to suit challenges.

? Delivers results. Delivers customer demands, company objectives.

? Commercially aware and manages revenues and builds profit.

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