Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal?s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Business Title: Senior Manager, Global Email Channel Dev Team Lead
Hiring Manager: Nick Mills, Senior Director, Global Marketing Operations Transformation & Enablement
Today, PayPal is operating in a more dynamic market, with more capable competitors than ever before. To meet our ambitions for democratizing access to the digital economy and financial services, we need to play our very best game. That?s why PayPal is transforming its business to be more customer centric and global in mindset to solve customer problems. Alongside Sales and Product functions, the Marketing function will be central to this transformation. Its ambition is to create and embed a bold new operating model that will position PayPal to compete and win in the market. It will empower marketers on the frontline and our Marketing function more broadly with the knowledge, skills, platforms and capabilities to do exceptional work.
The Team ? Global Marketing Operations Transformation & Enablement:
Historically, all Regions (NA, EMEA, APAC) have run separate Marketing functions and have had different operational set ups. As part of the Global Marketing transformation program, all regional teams have been consolidated in to one and the new Global Marketing Operations Transformation & Enablement team has been established. The Global Marketing Ops Transformation & Enablement team are tasked with designing and driving this bold new operating model, establishing a blueprint for the future where people, process and technology come together as one. Creating new ways of working that elevate our ability to deliver our marketing plans and innovate continuously. The team are very well regarded, highly skilled and innovative with over 220 full time and agency support staff building our organization structure, process and technology for change. For you to succeed on this team it is important for you to be comfortable working with a high degree of autonomy, to continuously learn and have a curious mindset, to understand and help drive a DevOps Culture, to be proactive, collaborative and to have a sense of humour (optional).
Location: New York, Timonium, San Jose, London, India (delete as appropriate)
Travel: Limited but as required. Main destinations will include India (Dev Ops teams), San Jose (Global HQ), New York, London, Singapore.
Job Description, T-Profile:
Breadth Type: Medium
Depth Type: Medium
What will your week look like?
You are a servant master of the email operations team. You help with business context and effort to get email campaigns deployed. The team relies on you when they get stuck. You are the go to person for everyone on questions related to the email channel.
Skills to be used: Agile Stakeholder and Team management, Email tool set knowledge and Marketing domain knowledge.
What will your quarter look like?
You have been operationalizing and training stakeholders on new email capabilities which have been delivered by technical enablement pods. You understand the full Marketing technology ecosystem and are training all stakeholders with regular cadence. You are part of experimentation work and testing different capabilities on the email channel with technical enablement pods and Growth teams. You are mentoring the email operations team members and grooming a pool of junior resources for succession.
Skills to be used: Agile Stakeholder and Team management, Communication and training skills in semi technical domain, Curiosity and learning mindset for Marketing technologies with focus on Email.
What will your year look like?
You are churning the email ops team to keep a body of knowledge in tact while maintaining costs. You reflect on the health of the email channel and partner with technical enablement pods and other stakeholders (eg: Growth, Global marketing) on strategy for next year on the email channel.
Skills to be used: Knowledge Management & Team Management. Email channel knowledge.
Education & Experience required:
Marketing or Management Degree with Technology certifications.
Multiple year Marketing execution and delivery experience with Email channel focus.
Experience with and/or leading Marketing technology development teams.
Experience working in agile team environments.
Key Stakeholders & Relationships:
Global Marketing, Growth, Channel Planners, Creative Lab
Offshore Dev Teams, Campaign Delivery Experts, Process Design Devs, Enablement Pods
Agencies / Partners: Creative, Content, UX agencies
Deliver Stand out Results ? develops decisive stragegies that deliver tangible results
Execute Well ? focuses the business area on strategic priorities; operates clear, simple systems
Compete to Win ? identifies consumer and competitor focussed business opportunities
Innovate ? leads effectively in a dynamic, fast-changing environment; challenges convention
Enable and Grow Talent ? builds capability and a succession pipeline
Lead Completely ? contributes to the business leadership agenda; sets business area vision
Navigate the Matrix ? organisational awareness, engages widely with peers and seniors across PayPal
What we offer?
Be a part of a dynamic company helping shape the commece landscape
Concrete experience with strategic thinking and on-the-ground drive and execution
Future career opportunities with international exposure via PayPal?s network of global locations
A supportive environment that allows our employees to thrive and learn
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. We are passionate and proud of our company. It is this vigor and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you.
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