As a key part of the post-sale engagement team, you will be responsible for maintaining and expanding relationships and providing technical expertise within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require a high level of vertical expertise as well as ongoing program adoption management and leadership.
Picture Yourself at Pega:
Pega is changing the way the world builds software. In this role, you ll ensure the client is successfully leveraging the power of Pega technology and reaching their business goals by fully adopting Pega for their business applications. This is your chance to partner with world class organizations and impact the way they do business.
What You'll Do at Pega:
Develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization
Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance.
Serve as the account s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer
Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action
Leverage industry and product knowledge to share insights about how clients can maximize their license to drive business benefits
Who You Are:
As a customer satisfaction and revenue driver, you leverage data and relationships to help customers achieve their business objectives after the initial sale and continuing through the customer lifecycle. You comfortably engage with front-line teams and C-suite leaders while being an analysis of data to increases customer satisfaction and lowers sales and delivery risks. You contribute to account plans and organize resources required to execute the plans and achieve desired outcomes. You measure progress against KPIs, successfully balancing the customer s needs and value to the company. You leverage your deep domain experience, product knowledge, and industry trends to home in on quantifiable benefits and focus intently on realizing them. You are the primary post-sale point of contact for the customer. They address root causes of dissatisfaction, and proactively coordinate with specialists to smooth the customer journey and help ensure that applications are best in class.
BA/BS Degree or equivalent business experience
10+ years relevant work experience, 5+ years in consulting or consultative sales
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
Ability to prioritize, multi-task, and perform effectively under pressure
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
What You've Accomplished:
Experience implementing Customer Relationship Management solutions (CRM) or other complex IT projects within large enterprises
Executed Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders
Proven effectiveness at leading and facilitating executive meetings and workshops
Experience with account portfolio planning and prioritization
Familiarity with Cloud Computing technologies, concepts and benefits
Working knowledge of the software development process and of software design
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Associated topics: loan, loan servicing officer, loan underwriter, mortgage, mortgage loan officer, mortgage loan originator, mortgage servicing officer, personal banker iv, relationship, sale
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.