• Piramal Enterprises
  • Bergenfield , NJ
  • Information Technology
  • Full-Time
  • 30 W Clinton Ave


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Description

Job Title: Quality Assurance Representative

Purpose of Job

To develop/negotiate Quality Programs with customers in accordance with Piramal Glass USA, Inc. Quality Systems and the customer requirements. To establish sample limits with customers and ensure the proper quality information is reflected on the Quality Job Card and is communicated to our internal and external customers

Key stakeholders External Internal Customers Production, Sales Reporting structure Role directly reports to Positions that report into this role Quality Director NA Essential Qualifications

High School Degree or 2 Year Associates Degree preferred however experience may be substituted in lieu of degree

Essential Skills & Experience 10 - 15 Year quality Assurance/Control work experience in Auditing SAP Business System preferred Manufacturing of glass experience Helpful Job Conditions Customer visits, Plant visits and office area Piramal Values Knowledge
  • Expertise we strive for a deeper understanding of our domain
  • Innovation we aspire to do things creatively
  • Action
  • Entrepreneurship we are empowered to act decisively and create value
  • Integrity we are consistent in our thoughts, speech and action
  • Care
  • Trusteeship we protect the interests of our customers, community, employees, partners and shareholders
  • Humility we aspire to be the best, yet strive to be humble
  • Impact
  • Performance We strive to achieve market leadership in scale and profitability, wherever we compete.
  • Resilience We aspire to build business that anticipate , adapt and endure for generations
  • Develop/negotiate Quality Programs with customers in accordance with Piramal Glass USA, Inc. Quality Systems and the quality requirements of the customer.
  • Ensure overall customer satisfaction by providing ongoing service at customer manufacturing facilities and communicating customer quality and packaging concerns to the appropriate Plants Sales and Corporate Personnel.
  • To negotiate and establish Bottle Limit samples with customers and ensure the Quality Job Cards reflect all the necessary and to ensure that our internal customers are aware of the quality requirements of our external customers for each item produced.
  • Investigate quality related problems pertaining to ware performance through customer processes and make suggestions to help heighten ware performance.
  • Manage reselect and audit projects product qualifications warehouse inspections and line surveys and in conjunction with plant personnel, when required, participate in customer audits of our manufacturing facilities.
  • Approve customer credits in accordance with established guidelines, as applicable.
  • Organize and maintain sample reports issued by Sampling Department/ Mold Design.
  • Organize and maintain records of all product sample requests and completed sample inventory and inspect samples for specific customer requirements.
  • Compile and issue all Request for Actions to order Re-Selection/Re-Packing to require companies and departments.
  • Visit customers to evaluate glass performance which includes line audits and fracture analysis and other types of glass imperfections and act as a liaison between the Piramal Group and the customer identifying problems recommend implement and communicate solutions to the customer and the glass manufacturing plants.
  • Troubleshoot problems with glass performance and determine root cause reporting positive and negative finding through a field report.
  • Follow up on issues to ensure resolution and provide technical operational assistance for customers.
  • Conduct daily communications with customers regarding schedules of production runs and quality concerns.
  • To be continuously active and participate in ISO 9000, TQM, plant wide and department specific Quality Systems programs and processes.
  • Any additional jobs, tasks, or responsibilities assigned to them by their immediate manager/supervisor.
  • Behavioral Competencies
  • Works well in teams
  • Problem solving aptitude
  • Can meet a deadline
  • Internal Motivation
  • Technical / Functional

    Competencies
  • Should be familiar with basic measuring tools (Micrometers, calipers, etc.)
  • Must be proficient with Microsoft office.
  • Database skills preferred.

  • Qualifications

    Essential Qualifications

    High School Degree or 2 Year Associates Degree preferred however experience may be substituted in lieu of degree

    Essential Skills & Experience 10 - 15 Year quality Assurance/Control work experience in Auditing SAP Business System preferred Manufacturing of glass experience Helpful

    Associated topics: performance test, prevent, qa, quality, quality assurance, quality assurance engineer, software quality engineer, test, test engineer, tester

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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