customer service representative

Employment Type

: Full-Time

Industry

: Retail



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We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal Call Center Customer Service Representative will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Responsibilities:
Striving to achieve first call resolution and maintain the quality of service provided by the call center.
Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Joining a team and building a positive relationship of teamwork, trust, and excellence.
Understanding and using the required software, reports, tools, and metrics.
Participating in training and striving to increase and improve existing skills.
Adhering to all company policies and procedures.

Working hours: 8:00 AM - 5:00 PM

Skills:
Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
Proficiency with computers, especially with regards to CRM software.
Ability to resolve conflict and diffuse tension.
Strong time management skills.

Education:
High School

Experience:
Entry Level

Qualifications:
High School Diploma or equivalent.
Minimum of 1 year call center or high level customer service experience.
Must have 2 professional references.
Flexible work schedule preferred.


Apply today! Interviews are being scheduled ASAP!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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