Mandarin Speaking Customer Service Representative - New York

  • New York, NY

Compensation

: $40,500.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Currently hiring call center representatives for one of the largest government funded companies located in Downtown Manhattan! Our client is in need of candidate's coming from the customer service/call center background, preferably with experience in healthcare. However, all resumes will be considered. Must speak fluent Mandarin to be considered for this role.

Training hours are 8:30am-5pm Monday-Friday for the first 3-4 weeks. The hours will then be 11am-8pm Monday-Friday.
Pay: $17/hr

Responsibilities:
-Must be able to interact with social security professionals regarding patient trips via email or fax.
-Working with the facility case manager to resolve patient issues concerning schedule changes, routing suggestions, provider changes, etc.
-Coordinate with facility social workers to get updated lists of patient addresses.
-Compare provider trip logs with pre-scheduled trip confirmations received from facilities.

Working hours: 11:00 AM - 8:00 PM

Skills:
-Strong customer service skills.
-Willingness to learn.
-Effective problem solving skills.
-Good written and verbal communication skills.

Education:
High School

Experience:
Entry Level

Qualifications:
-Must be bilingual in Mandarin and English.
-1-2 years of experience in a call center environment required.
-Must be able to type 35 WPM.
-HS Diploma required.


If interested and qualified, please apply today with your resume for consideration! One of our recruiters will reach out to you to schedule an interview if you meet the qualifications!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Associated topics: agent, answer, clerk, customer care specialist, customer service associate, internship, phone, service agent, system support, technical assistant

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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