• Santander Bank, NA
  • $84,860.00 -148,720.00/year*
  • Bernardsville , NJ
  • Financial Services - Banking/Investment/Finance
  • Full-Time
  • 68 Post Kunhardt Rd


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Relationship Banker, Parsippany, NJ-1903885

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Description

As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized financial strategies to clientele through banking and borrowing needs, as well as investment services. The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients. This role will require a holistic delivery of outstanding service and sales solutions to meet clients financial needs and goals.

* Responsibilities*

  • Attends and actively participates in weekly partnership meetings and joint calls with Branch partners

Creates customized solutions for new and existing clients in order to help them achieve their financial goals

Engages customers in the lobby to assist, educate and train on how to conduct simple transactions through self-service technologies

Ensures customers/clients are connected to the appropriate partner to help them achieve their financial goals, ensuring all sales, service and specialized needs are met, and helping to drive overall revenue growth

Increases profitability by sourcing new customers, prospecting via outbound calling receiving referrals from centers-of-influence, lobby engagement, and via branch partners

Uses Explore process to acquire and deepen existing relationships

Proactively manages risk in every business, product and service transaction, leveraging available tools

Engages customers in the lobby to assist, educate and train on how to conduct simple transactions through self-service technologiesEnsures customers/clients are connected to the appropriate partner to help them achieve their financial goals, ensuring all sales, service and specialized needs are met, and helping to drive overall revenue growthIncreases profitability by sourcing new customers, prospecting via outbound calling receiving referrals from centers-of-influence, lobby engagement, and via branch partnersUses Explore process to acquire and deepen existing relationshipsProactively manages risk in every business, product and service transaction, leveraging available tools

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Qualifications

  • Bilingual English/Hindi language preferred

  • Bachelor's Degree; in business management, finance, or equivalent field or equivalent work experience

3-5 years; Experience selling products and/or services in an incentive based environment

Six months of cash handling experience

Series 6, 63, and Life and Health obtained within first 10 weeks of hire

Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment

Ability to display a credible, trustworthy, and professional image at all times

Ability to engage customers for long periods of time

Ability to identify specific knowledge, skills, and abilities necessary for satisfactory execution of the positions primary duties & responsibilities

Ability to learn and understand technology to assist customers with self-service needs

Ability to service and transition to appropriate business partners for execution

Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.)

Actively use and leverage current technologies to better understand the technology solutions available to improve our customers financial lives

Client prospecting and development, customer retention and needs analysis skills

Demonstrated successful sales experience in a salary plus incentive environment with individual sales goals

Excellent consultative skills

Excellent verbal communication and influence skills

Experience conducting consultative conversations in person and on the phone with proven close rates through a needs-based sales approach

Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clients

Strong financial and business acumen

Strong organizational and time management skills

Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forth

Minimal physical effort such as sitting, standing, and walking

Adapts quickly to change and makes suggestions for increasing the effectiveness of change

Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands, addresses customers requests, ensures concerns are recorded accurately and action is initiated appropriately

Makes extra effort to satisfy customers needs and meet commitments, assesses problem situations and initiates effective interventions that result in customer satisfaction

Takes time to develop and maintain relationships with customers

Communicates the importance and benefits of risk management to counterparts

Displays natural skepticism and curiosity to question the status quo and uncover issues

Adheres to a good root cause analysis process

Knows who to reach out to inside and outside of ones team to get work done

Takes action to enhance working relationships needed to achieve seamless work flow

Organizes and prioritizes workload and tasks for oneself and team members

Actively plans ahead for routine and cyclical work

Probes in-depth to understand the customers business needs

Explores and understands the customer's alternatives and decision criteria

Understands rationale for change and adjusts schedules and tasks to make things work

Anticipates and plans for changes in work schedules and assignments

Understands the relevant products and services and the markets in which they are sold and their risk return to the organization

Can identify and speak to major operational issues across the organization

Six months of cash handling experienceSeries 6, 63, and Life and Health obtained within first 10 weeks of hireAbility to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environmentAbility to display a credible, trustworthy, and professional image at all timesAbility to engage customers for long periods of timeAbility to identify specific knowledge, skills, and abilities necessary for satisfactory execution of the positions primary duties & responsibilitiesAbility to learn and understand technology to assist customers with self-service needsAbility to service and transition to appropriate business partners for executionAbility to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.)Actively use and leverage current technologies to better understand the technology solutions available to improve our customers financial livesClient prospecting and development, customer retention and needs analysis skillsDemonstrated successful sales experience in a salary plus incentive environment with individual sales goalsExcellent consultative skillsExcellent verbal communication and influence skillsExperience conducting consultative conversations in person and on the phone with proven close rates through a needs-based sales approachSkilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clientsStrong financial and business acumenStrong organizational and time management skillsThrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forthMinimal physical effort such as sitting, standing, and walkingAdapts quickly to change and makes suggestions for increasing the effectiveness of changeAppropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands, addresses customers requests, ensures concerns are recorded accurately and action is initiated appropriatelyMakes extra effort to satisfy customers needs and meet commitments, assesses problem situations and initiates effective interventions that result in customer satisfactionTakes time to develop and maintain relationships with customersCommunicates the importance and benefits of risk management to counterpartsDisplays natural skepticism and curiosity to question the status quo and uncover issuesAdheres to a good root cause analysis processKnows who to reach out to inside and outside of ones team to get work doneTakes action to enhance working relationships needed to achieve seamless work flowOrganizes and prioritizes workload and tasks for oneself and team membersActively plans ahead for routine and cyclical workProbes in-depth to understand the customers business needsExplores and understands the customer's alternatives and decision criteriaUnderstands rationale for change and adjusts schedules and tasks to make things workAnticipates and plans for changes in work schedules and assignmentsUnderstands the relevant products and services and the markets in which they are sold and their risk return to the organizationCan identify and speak to major operational issues across the organization

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .

Job: Relationship Management

Primary Location: New Jersey-Parsippany-239 Littleton Road - 00147 - Parsippany - Branch

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Organization: Consumer & Business Banking (1001)

Schedule: Full-time

Job Posting: Jul 11, 2019, 2:23:45 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO


Associated topics: banking product, banking solution, collection analyst, loan, loan originator, mortgage, mortgage originator, personal banker ii, representative, sale

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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