Director of Quality Assurance/Quality Improvement - Seamen's Society for Children and Families (Bronx)

Employment Type

: Full-Time


: Executive Management

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Seamens Society for Children and Families

Director of Quality Assurance/Quality Improvement Job Description

Department:Quality Assurance/Quality Improvement

The Organization:

Founded in 1846 to care for the children and widows of sailors in the Port of New York, Seamen's Society was one of the first organizations, in the US, to care for abandoned children in family settings, rather than institutions. Today, Seamen's Society for Children and Families is a comprehensive nonprofit provider of foster care services, mental and behavioral health care services, prevention/family stabilization services, a family daycare program, domestic violence intervention and counseling services, health home care management services, education financial support, and a youth tutoring program. The agency's nearly 200 professionals serve over 1,200 children and 800 families in New York City.

Job Summary:

Seamens Society for Children and Families (Seamens Society) is seeking a results-driven team player who will exercise bold leadership of the agencys program quality assurance and quality improvement operations. This position is critical to supporting a family-focused practice designed to ensure the safety, permanency, and well-being of the children, and stabilization of the families, served by the agency. The position works in partnership with program directors, and senior leaders, to monitor, assess, and consult on each programs strengths and improvement opportunities, using relevant and timely data techniques and innovations, in order to ensure program performance measures are consistently achieved.

Duties and Responsibilities:

  1. Define, execute and continuously improve agency-wide systems through program(s) performance monitoring, operational audits, internal and external data analysis, and the production of regular, timely, performance reporting as mutually defined with the agencys program leaders. This would include the creation of internal service provider Service Level Agreements (SLAs) with the program leaders, that would define, by program, the expectations of the QA/QI department, and related areas. The SLAs should be adjusted as the needs of the programs evolve.
  2. Report program(s) incident trends and provide recommendations to resolve identified gaps in processes or protocols. Work with the program teams to create corrective action plans and provide oversight for implementation and impact assessment.
  3. Develop and implement process for conducting internal investigations of serious incidents, focusing on safety and risk. Act as agency point person for reports to external stakeholders on serious incidents and follow up actions.
  4. Lead Quality Improvement and Quality Assurance Meetings, or Committees, to review findings from internal and external sources. Develop, monitor, and implement on-going improvement activities including, but not limited to, Quality Improvement (QI) and Corrective Action Plans (CAP), which identify each programs strengths and opportunities for improvement.
  5. Continually evaluate organizational needs, including periodic review of program policies, procedures and practices, and assure program operating manuals are up to date with City and State regulatory mandates and Administrative Directives (ADMs).
  6. Oversee and coordinate program efforts regarding meeting regulatory mandates and performance assessments. Conduct assessments and evaluate strategies to elevate overall quality and performance, as necessary. Monitor and support programs on the utilization of best practices based on data collection and insight from various QA/QI standards, in partnership with the City, State, Federal, or other regulatory bodies.
  7. Oversee and coordinate internal and external audits, site visits, program reviews, and evaluations, conducted by City, State, Federal, and all other governing and regulatory bodies.
  8. Supervise and develop quality assurance specialists such that the team is continuously enhancing and applying skills that support the performance measurement needs of the programs.
  9. Develop strategies to enhance data collection and processes in support of program improvement plans and program-specific outcomes. Provide guidance and support to programs in developing Key Performance Indicators and Agency-Wide Quarterly reports.
  10. Develop visual platforms to share data, best practice highlights, and other information pertaining to program quality assurance.
  11. Perform other responsibilities, ad hoc inquiries, and special assignments as requested by the President/CEO, program Vice Presidents, or others, as needed.

Skills, Knowledge, and Abilities:

  • Proactive, with the ability to work as a true business partner at senior levels.
  • Experience with the NYC child welfare system and familiarity with the reporting tools and systems used by the City of New York (Administration for Childrens Services, Department of Health and Mental Hygiene, and Department of Education, etc.) and State of New York (Office of Children and Family Services, Department of Health, etc.), and all other affiliated government agencies.
  • Knowledge of Medicaid managed care, child welfare regulations, and related QA/QI processes.
  • Skilled in data analysis, interpretation and turning data into useful information to inform decision-making and continuous process improvements.
  • A collaborative and flexible style with strong service mentality. Tactful, mature, flexible.A team player who is skilled at proactively providing insightful guidance to program(s) leadership.
  • Strong problem-solving skills and the ability to make solid, and timely, assessments and decisions.
  • A hands-on manager with a desire to work in a dynamic mission-driven environment.
  • An effective communicator with strong oral and written skills.
  • Strong commitment to developing and teaching team members.
  • A demonstrated commitment to the social sector with a passion for the organizations purpose.
  • Unquestioned integrity, credibility, and honesty.
  • Ability to perform the essential functions of the job with or without reasonable accommodation.


  • Minimum qualifications include a Bachelors degree and, at least, 5 years of related experience, including making actionable recommendations to senior leadership. Masters degree in Public Administration, or related field, preferred.
  • Preferred experience with relevant data analysis and managing a quality assurance function for a nonprofit organization in the child welfare field.
  • Must have a strong working knowledge of standards of practice within the ACS and OCFS child welfare system.
  • Must have expertise in CNNX (Connections) and other industry-supported data warehouse systems (e.g., PROMIS).
  • Requires a minimum three years of supervisory experience.
  • Performs other duties/responsibilities, as assigned, within the scope of the position.
  • Our agency operates in 2 locations: Staten Island and Brooklyn. The position is based in Staten Island, but will interact, and meet with, personnel in both locations.

Compensation and Benefits:

The salary for this role is competitive and commensurate with experience. The company also offers a comprehensive benefits package which includes a 403(b) plan, medical coverage, vision, dental and additional employee benefits.

Associated topics: automation, process, prevention, quality assurance, quality assurance analyst, quality assurance engineer, software quality assurance, software quality engineer, test, tester

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