Senior Performance Analyst

Southwest Airlines in Dallas, TX

  • Type: Full Time
position filled


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.



Responsible to work collaboratively across all Technical Operations Departments to identify operational challenges, define metrics to enable Leadership to develop action plans to improve performance and measure effectiveness of those plans. Serves as mentor to other team members and peers. Performs analysis to monitor and assist in continuous improvement efforts throughout Technical Operations.

  • Serves as an analytical thought leader and consultant for departmental performance inquiries.
  • Assists with the development and distribution of operational data, analysis and reporting to effectively measure departmental efficiency.
  • Works cross-functionally with all Technical Operations Teams to assist meeting short and long range goals.
  • Analyzes objectives and processes to align with strategic department needs.
  • Analyzes finding and makes recommendations for improved organizational performance.
  • Provides oversight and guidance for all team deliverables.
  • Takes ownership for all deliverable within assigned areas of the business.
  • Works with team members to identify opportunities to aid in the professional growth and development of skills.
  • Collaborates with Technology in the development of automation of processes as opportunities arise.
  • Partners with other analytical Teams to enhance analytics and reporting.
  • Gathers and analyzes data for case studies, ad hoc requests and business insights.
  • Assists in reporting and measurement of continuous improvement initiatives across Tech Ops.
  • Identifies drivers of key performance indicators and communicates these with Leaders across the organization.
  • Serves as lead/owner for one or more segments of the Tech Ops organization.
  • Must be able to meet any physical ability requirements listed on this description.

    May perform other job duties as directed by Employee’s Leaders.



  • High School Diploma, GED or equivalent education required.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

  • High School Diploma or GED required
  • Bachelor’s Degree or equivalent work experience required

  • 5 years Data aggregation, analysis and reporting experience required
  • 5 years Data mining, grooming and aggregation from multiple sources required
  • 2 years Aviation experience, Southwest experience is a plus
  • 2 years Experience with Tableau, Alteryx, and Essbase preferred
  • 2 years Experience with enterprise databases (e.g. Oracle, Teradata, Sybase) preferred
  • 1 year Operational performance analytics preferred
  • Executive level presentations experience preferred

    Must be able to comply with Company attendance standards as described in established guidelines.

  • Must be able to work well with others as part of a Team
  • Must possess strong problem solving skills
  • Able to show poise and confidence in communicating both written and orally
  • Able to partner with Tech Ops leaders to develop initiative to improve operational performance
  • Ability to recognize value creating opportunities, helping leaders evaluate, prioritize and develop initiatives
  • Able to use various methodologies and high level statistical concepts to discover new insights on traditional metrics
  • Able to demonstrate expertise in forecasting, root cause analysis and statistical modeling
  • Able to distill complex, detailed information into easily understood actionable findings
  • Must be able to work well with all levels within the organization
  • Must be able to work well under pressure while performing multiple concurrent tasks, with the potential of experiencing interruptions and sometimes short deadlines
  • Must be able to perform job function with minimal supervision.
  • Must have demonstrated the willingness and ability to adapt as technology and processes change.

  • You may be interested in these similar jobs!
    Senior Financial Analyst
    The ODA Group in Dallas, TX

    The ODA Group has partnered with a 90 year-old company in the consumer products industry in search of a Senior Financial Analyst. This is a great opp…

    Read More
    Programmer Analyst Senior
    Infobahn Softworld in Plano, TX

    Job DescriptionProgrammer / Analyst (5) Open Positions: Need to be experienced candidates in SAP Hybris, Azure Cloud, eComm solutions, Java, Spring, …

    Read More
    Senior Financial Analyst
    Parker Lynch in Richardson, TX

    Location: Richardson, Texas Category: Accounting & Finance - Financial Analyst Job Type: Direct Hire Job reference: US_EN_8_844869_2719282 Senior Fin…

    Read More
    Portfolio Data Analyst BHJOB11946_440597
    Addison Group in Irving, TX

    Job Title: Portfolio Analyst/Quantitative Analyst POSITION SUMMARY The Senior Portfolio Analyst will be a member of the Investor Reporting team res…

    Read More
    Senior QA Automation
    Careerbuilder US in Plano, TX

    Title: Senior QA Automation City: Plano, TX Duration: 12 Months Automation Tester- Java Selenium Cucumber and some experience in Performance testing …

    Read More
    Senior Financial Analyst
    PDI Software in Dallas, TX

    OVERVIEWPDI is seeking a Senior Financial Analyst to join the Finance and Accounting Team located in Dallas, TX. The successful candidate will be a k…

    Read More
    Senior QA Automation
    CareerBuilder-US in Plano, TX

    Title:??? ??????????? Senior QA AutomationCity:???????????????? Plano, TXDuration: ????????12+ Months Automation Tester- Java Selenium Cucumber and s…

    Read More
    Sr. Financial Analyst
    Robert Half in Dallas, TX

    DescriptionRobert Half Finance and Accounting has an opening for a Senior Financial Analyst in the Dallas, Texas area with an immediate start date. C…

    Read More
    Senior Data Architect
    Involgix Inc., in Addison, TX

    Senior Data Architect with strong experiences in as many of the following: Modern Data Architecture SQL Server and Relational Databases MongoDB and N…

    Read More
    Senior Business Analyst (Dallas)
    IBM in Dallas, TX

    Senior Business Analyst Dallas, TX Rate - $55/hr on W2 18 months with extension/conversion likely KEY SKILLS: Management Marketing knowledge Run KPIs…

    Read More