Sales Operations Manager

  • New York, NY

Employment Type

: Full-Time


: Sales

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Company OverviewSynthesio is a global organization with offices in NY, London, Paris, Brussels and Singapore. We are an \"established startup\" of about 140 employees, created in 2006, which is recently became part of the IPSOS group, one of the global leaders in market research.Synthesio provides a Social Intelligence platform to customers that allows them to make sense of the chatter that goes on throughout social media (Facebook, Twitter, Linkedin, Instagram etc, blogs, forums.). We sell into the Marketing or Communication leaders in large F1000 companies - such as Mastercard, Nissan - or large agencies - such as WPP. Culture IsGlobal: Global organization, very flat, we interact daily with all offices, all time zones, more than 30 different cultures, so we appreciate being open-minded, respectful.Simple: We take pride in finding simple solutions to complex problems, so we look for scalable solutions, we are proactive looking for/ giving feedback, being assertive, honest.Fun: We believe that autonomy, trust, conviviality, being oneself and have fun is the best way to flourish and give the best of oneself.Position OverviewOur Sales Operations is a one-person function with the objective of helping deliver the results of the business by enabling our sales teams globally to sell more effectively and in line with our customers' expectations. The Sales Ops Manager reports to the Chief Revenue Officer and us responsible for the day to day oversight of the ecosystem, which includes configuring Salesforce, 3rd party integrations, reporting, object management, maintenance, and provide best practice recommendations and implementing the functionality.ResponsibilitiesReports/dashboards - 30 %Create and manage the Salesforce reports/ dashboards - use and present the reports/ dashboards for data analysis and problem-solvingWork proactively with the Sales and Customer Support team, to assure correct tracking of Renewal deals from creation through the life cycle process.Interface with Finance and HR as needed to ensure accuracy of variable payDocument & Implement Process/Train Users/ System Upgrade - 30%Maintain and continually increase the quantity of \"good\" records in our database and ensure the quality of each record Manage user set-up requirements and train users Establish process models to maintain a high level of system integrity and reliabilityCreate technical documentation and map systems and processesAssume Admin duties for tech stack (i.e., Salesforce, Marketo, Zoominfo, Yesware, LinkedIn Sales Navigator)Commissions - 20%Create monthly commission records, coordinate with staff to ensure completeness/accuracyEnter into Commissions Index for HR/PayrollCalculate quarterly bonus amountOpportunities and Contracts Review - 20%Review all customer contracts to ensure data quality within SF Act as the liaison between Finance and SalesQualificationsBachelor's degree or equivalent - preferably in Computer Science, Mathematics or a similarly technically focused degreeMinimum of 3-year Salesforce administration experience, hands-on experience working with a range of Salesforce products including version control, SF Admin certified (ADM 201 and 211) is a plusTrack record of initiating lead generation projects; fluency in the basics of writing B2B content (our Marketing team generates content) Experience in CRM system maintenance, user management, and trainingAn aptitude for learning new systems; growth mindsetGood interpersonal, negotiation, and requirement-gathering skills, ability to present solutionsThe ability to task-manage to meet deadlines in a fast-paced environmentAbility to work independently and with a team on multiple projects simultaneouslysOf19ONSGE
Associated topics: director of sales, leader, manager, manager of sales, principal, sales executive, sales leader, sales management, shift lead, team lead

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