Lab System Support


: $63,720.00 - $103,980.00 /year *

Employment Type

: Full-Time


: Information Technology

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  • Should have good knowledge of LabVantage, SQL*LIMS system architecture and functionality
  • Hands on experience in configuration, customization, and deployment of LabVantage LIMS (preferably version 8.0 and above)
  • Interface with Project Management to ensure strong communication regarding timelines, deliveries, project issues, and changes
  • Should have handled Administrative responsibilities for Lab system applications
  • Participate in interface activities (Instrument-Application, Application-Application)
  • Work with vendors and other support teams to prioritize, escalate as necessary, and resolve identified technical issues and problems
  • Communicate issues and status to the internal user community
  • Contribute subject matter expertise during root cause analysis and problem-solving activities during system outages
  • Identify, review, evaluate and implement help to implement all applicable system modifications, enhancements or upgrades
  • Responsible for completion and/or input of required documentation of Lab Systems including standard operating procedures, change controls, computer system validation and other related materials
  • Support multiple company sites for both global and site-specific scientific systems
  • Provide support for client and regulatory agency audits of computerized systems
  • Communicate with Infrastructure Team for troubleshooting support issues and system implementations
  • Should have good command on SQL Queries (able to write complex queries) either in Oracle or MS SQL
  • Very good communication skills
  • Experience of working with offshore teams

  • Should have LabVantage Certification
  • Should have prior experience in TrackWise application (to handle Change Control)
  • Good knowledge of GXP processes

Associated topics: client support, customer support, desk, edi, excel, msword, support, system support, technical support, technical support specialist * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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