Branch Manager (Westlake)

Employment Type

: Full-Time


: Miscellaneous

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Location: 2009 S Capital of Texas Hwy, Austin, TX 78746

Schedule: Flexible availability to work up to 40 hours per week during the business hours between7:15am-6:45pm Monday through Friday and Saturdays from 8:30am-2:30pm to meet branch scheduling needs.

We are looking for a dynamic leader in the Branch Manager role at our Westlake location. You will motivate your team to acquire, expand, and retain member relationships that build member loyalty and satisfaction. This position is accountable for managing the day-to-day operations of the branch, attaining branch performance goals and objectives, developing your staff to maximize performance and providing excellent member service. As the Branch Manager, you will serve as the face of United Heritage Credit Union in the community by actively participating in community events and conducting business development activities.

As a Branch Manager with UHCU you'll get to:

  • Manage branch personnel including training, mentoring and development; monitoring, evaluating and coaching performance; staffing, scheduling, prioritizing, and delegating work assignments; and enforcing policies, procedures, productivity, and member service standards.
  • Oversee day to day operations of the branch; provide guidance and participate in daily operational and sales activities to achieve member service and business growth objectives.
  • Drive, monitor and report progress on branch objectives, standards and goals; develop and implement process and performance improvement solutions when gaps are identified.
  • Develop and maintain effective business relationships through strong community involvement.

What you will need to succeed:

  • A gift for motivating employees to exceed performance standards.
  • Excellent written and verbal communication skills.
  • Strong sales, leadership and coaching skills.
  • Developed critical thinking and decision making skills with the ability to interpret and analyze financial and credit information.
  • Strong attention to detail with high concern for data accuracy.
  • Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines.
  • Strong networking/business development experience.

The Requirements:

  • Bachelor's Degree or equivalent combination of education and experience.
  • Three years of retail banking operations experience.
  • A minimum of two years supervisory or management experience in a financial institution.
  • Working knowledge of cash handling procedures, including account reconciliation and balancing.
  • Working knowledge of credit union/banking operations, products, and services.
  • Solid technology skills, including ability to navigate and search related websites, and intermediate proficiency with Microsoft office (Excel, Office, Word,) and banking software applications.
  • Bilingual (English/Spanish) is helpful.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 60 years later we continue to serve communities in 18 counties, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry.UHCU has over $1 billion in assets, more than 64,000 members, 12 locations, and approximately 220 employees. We are a full-service financial institution whose vision is 'To Be the Financial Institution of Choice.'Our team members voted us as one of the Austin-American Statesman's Top Workplaces for six consecutive years.Being part of our credit union means being part of our community.

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!

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