Proactively advise clients and provide superior client service in response to day to day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)
Play a key role in employee benefits strategy by analyzing plan performance and proactively making recommendations for plan design changes
Contribute to the marketing process including gathering vendor/client information, preparing and analyzing benchmark data, developing RFPs, etc.
Work with Senior Client Managers and Account Executives to develop project plans, and manage teams to deliver on project goals
Play a key role in the client open enrollment process including preparing materials and presentations, organizing and conducting employee meetings, proofing contracts, updating accounting/tracking systems, etc.
Contribute to the sales process for prospective clients including value proposition creation, RFP/proposal development, etc.
Manage completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions, certificates, etc.
Maintain and cultivate strong carrier relationships
Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)
Understand, articulate and implement key Willis Towers Watson value-added resources
5+ years of health and welfare account management experience including some underwriting or analytical experience
Strong technical knowledge of health and welfare employee benefit plan design, insurance products, current trends and regulatory environment
Strong client service orientation with ability to resolve current needs as well as institute new processes to provide long term solutions
Proven experience managing multiple teams delivering on client projects within project plan parameters
Excellent verbal and written communication skills including strong presentation skills
Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development
Strong computer skills including Microsoft Office (Word, Excel and Power Point), and ability to learn new technologies and recommend new technology solutions
Associates or Bachelor s level degree
State Life and Health license required
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.